IRONHIDE SYSTEMS IS NOT RESPONSIBLE FOR:
Once your order leaves our warehouse, Ironhide Systems is not liable for any items or packages damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If your package was marked as delivered but you are not able to locate it, please contact the shipment carrier to file a claim.
Carrier Contact Numbers:
USPS: 1 (800) 275-8777
UPS: 1 (800) 742-5877
WRONG ADDRESS DISCLAIMER
It is the customer’s responsibility to ensure that the correct shipping address, including any apartment or building numbers, is entered correctly at checkout. We are not responsible if a package is shipped to the incorrect address or an undeliverable address. We will not cover any costs to reship the package if it arrives back to our warehouse. The customer will need to set up a payment arrangement to reship the package by emailing us at: sales@ironhidesystems.com
SHIPPING
Orders CANNOT be edited once placed. Please email us ASAP if there is an issue with the shipping address or order itself and we will do our best to cancel the order before it is picked up by the carrier. We cannot guarantee an order will be canceled, so please check all fields before submitting your order.
CALCULATE SHIPPING & TAXES
Once you have items in your cart, and you are on the Shopping Cart page, you can calculate the cost of Shipping & Taxes based on your location. To do this, enter your information in the fields provided, and click submit to get an estimate.
SHIPPING TO AN APO, FPO OR DPO ADDRESS
When filling out the Ship To address for an APO, FPO or DPO, please note the following:
Name – the recipient’s name must be included (rank is optional but recommended to properly identify recipient)
Street Address – the recipient’s unit must be included, along with box number if provided
City – either APO, FPO or DPO
State
AP = Armed Forces Pacific
AE = Armed Forces Europe
AA = Armed Forces Africa
ZIP Code – use 9-digit ZIP Code if provided, otherwise 5-digit
APO, FPO and DPO mail is considered domestic in many respects – please do not select (for example) ‘Afghanistan’ as the destination country, but rather USA. The US Postal Service has provided the following examples of APO/FPO/DPO (Air/Army/Fleet Post Office) addresses:
SSGT Kevin Taylor
Unit 2050 Box 4190
APO AP 96278-2050
SGT Robert Smith
PSC 802 Box 74
APO AE 09499-0074
CREATING AN ACCOUNT
It’s easy and takes about 30 seconds! To create an account simply click Log In at the top of the site. Fill in your name, an email address, and choose a password – that’s it!
SHOPPING CART & CHECKOUT
Your Shopping Cart makes it easy to manage any products you are looking to purchase. Here you can calculate your Shipping and Taxes, and edit your items and quantities.
To edit quantities or remove an item, you can use the links next to each item to adjust. When you’re finished, click Update Cart to refresh your total.
When you are ready to make your purchase, click Checkout and enter your information to complete your order.
ORDER TRACKING AND STATUS
When your order was shipped, you received a confirmation e-mail. Take another look, the tracking number is included as a link. Click on it and voila! Package tracked!
To check the status of an order you placed while logged in, click on My Account, and under the Orders section you will see a list of orders including their statuses. If you were not logged in when the order was placed, or checked out as a guest, you will need to contact us for a status update.
REVIEWS AND FEEDBACK
Have some knowledge of the product? Write a review! The Reviews tab on every product page allows you to submit a review and rate the product. This helps future shoppers with their purchases by sharing information and tips between customers!
GOVERNMENT CUSTOMERS
Ironhide Systems is proud to serve the US Government, contractors and other allied entities. Please send your requirements via email to: sales@ironhidesystems.com
I HAVEN’T RECEIVED MY ORDER YET, BUT I SEE MY CREDIT CARD HAS BEEN CHARGED. WHAT’S GOING ON?
Don’t panic! When an order is placed, we both authorize and charge the credit card used. This is to save you the hassle of having to resubmit your credit card information again after waiting for a backordered item or a product on preorder. If there are any changes or issues with your order, we may refund your card as necessary, but the initial charge will be for the full amount of the order.
HOW CAN I MAKE A RETURN / EXCHANGE?
Please ensure the products is in new, re-sellable condition, with tags in place! To initiate a return:
